Buying new medical equipment can be pretty expensive. Thats why refurbished equipment is becoming a popular choice. But finding a refurbished supplier is also a hectic task in itself. There are a plethora of things to consider before buying refurbished medical equipment from a supplier. Let us help you with that.

·       Servicing is the first and foremost feature which must be kept in mind while searching for a refurbished equipment supplier. In refurbishing industry, supply of high-quality medical products and services to customers on a continuous basis create higher competitive advantages such as competitive barriers, increases customer loyalty, production and supply differentiated products, and reduces marketing costs. Servicing means how promptly a brand responds to the needs of the customers. How rapidly they listen to the queries of the clients and fix them as per their requirements. The brands should have service centers nearby in every city to make things easier for hospitals and clinics. They must have a prompt customer service helpline number or have an employee personally managing each client.

·       Choose a brand that sources relatively new products. The supplier should have maximum products with 2-3 years of not very heavy use. Anything older than that needs more care and attention.

·       Building a personal relationship with the client is very important for any refurbished equipment supplier. If your dealer is not ready to solve all your queries, be completely transparent with you and help you in making a decision that is right for your patient/hospital, that dealer is not right for you. In the words of Dr Nikhil Reddy from Hyderabad “ I was very comfortbale in making a purchase from Addler because of Kavita(sales head of Addler). She was very prompt, truthful and efficient. I was able to trust her and hence the brand. Addler tries to build not just a business but also a bond with each client, which helps Addler serve them better.  

·       If the service centers are at far off places, then it becomes really difficult for doctors to take the equipment to remote or distant places to get them fixed. Dr. Yuvraj Singh from Chandigarh considers servicing as a vital component. If a part of the equipment stops working then customer service and repairing should be immediate and proper.

·       Dr. Ravi Shankar who works as a neurologist in Bihar explains that the excessive cost of new medical equipment is a major disadvantage for small and medium scale hospitals.  So, while searching for the right supplier, the price factor must be kept in mind. As expenses continue to rise across the board, many hospitals and surgical facilities are looking for ways to improve cost-effectiveness without reducing the quality of care for their patients. Using refurbished medical equipment is one way to accomplish this goal.

·       Certification of the refurbished produced is vital when searching for the right supplier. If a product is refurbished, having it meet high certification standards takes it the extra mile. Not only will any potential defects have been eliminated, but you can rest assured that quality is at the forefront of your retailer’s mind. Without an additional seal of approval on your refurbished items, you may not be getting the service and functionality you deserve. The intensive, detailed process of refurbishing and certifying legacy products is one reason to look for these types of products, but a reliable certification isn’t the only benefit you can reap.

·       Normally surgeons and physicians face difficulty at certain times while performing procedures when a part of the equipment does not work. For example sometimes the light source, camera, biopsy needle, endoscopic devices break down which creates hindrance during surgical procedures. doctors need a refurbished supplier which doesn’t give them old equipment. The old surgical equipment doesn’t have these spare parts available in the market which poses a problem for the clients. 

·       Those refurbishing brands should be preferred who have excellent technicians and service team. Having good technicians can solve half of the problems. Sometimes refurbishing equipment needs to be fixed and if you supplier can provide experts and technicians, send them to your city, or get help arranged then don’t let go of that supplier!

All these requirements are fulfilled by Addler. In order to know more about their services, please visit the FAQs page, to find the answers to all your queries. Testimonials from practicing doctors can help you build the trust you need!